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Unrivalled customer experience

Operating in Australia and New Zealand since 1988, Robotic Automation™ have installed and continue to support over 3,500 installations across manufacturing, warehousing, hospitals and testing laboratories.

Being exclusive partners of our core equipment ‘Robotics and Mobile Robots’ gives Robotic Automation™ an advantage as we are extremely familiar with the technology and Tech support. Robotic Automation™ are still supporting systems that are 25 years old which is rare in this ever-changing world.

Service Agreement

Robotic Automation™ can provide comprehensive support to your business throughout the life cycle of your manufacturing and logistics automation equipment.  We offer annual Service Agreements as a cost-effective method of providing maintenance and technical support to keep your operations running.

RA offers its Service Agreement Customers:

  • Scheduled Annual Services
  • 24 Hour Breakdown Service
  • Discounts on Labour and Spares
  • Customer Training and Support
  • Phone Support
  • Planned Upgrade Management
  • Customer Loyalty Benefits
  • Consultancy Services

FAQs

Which robot brands does Robotic Automation™ service?

Robotic Automation™ services ABB, Fanuc, KUKA, Kawasaki, Universal Robots and Yaskawa Motoman robotic systems, along with AGVs, AMRs and automated packaging equipment.

Do you provide emergency robot breakdown support?

Yes. Our national service team provides breakdown support, troubleshooting and repairs to minimise downtime and return equipment to production as quickly as possible.

Can you service robots supplied by another integrator?

Yes. We regularly support robots and automation systems regardless of who originally supplied or installed the equipment.

Do you provide robot spare parts?

Yes. Robotic Automation™ maintains local spare parts inventories and can assist with sourcing components for a range of major robot brands.

How often should industrial robots be serviced?

Service intervals vary by application and operating environment, but preventative maintenance is recommended to maximise uptime, reliability and equipment lifespan.

Call now to see how we can assist with your equipment service needs.

Spare Part Packages

In the manufacturing landscape, it is critical to keep automation running. Robotic Automation™ offers Spare Parts packages to ensure you aren’t left in a situation where you’re waiting for a specific component for an extended period rendering your line inoperable.

The recommended spare parts package provides the necessary parts to respond quickly to minor or major repair actions to the robot mechanical system. This package is designed for the customer that requires not only a front line of defence against minor equipment failures, but also against more substantial equipment failures. Customers that purchase this package may have production requirements that would deem too costly to wait for a replacement part.

Contact the Robotic Automation™ spare parts coordinator for a customised recommendation on spare parts for your organisation.

Read more about our service agreements

Have questions? We're here to help.